FAQs

FAQs

Shopping Information

What types of filtration products does Mloercd offer?

Mloercd manufactures a wide range of filtration products for different applications, including fuel filters, air filters, oil filters, hydraulic filters, fuel-water separators, coalescing filters, air-oil separators, and other filtration solutions.

Filter selection depends on factors such as equipment type, filter dimensions, filtration requirements, flow rate, operating pressure, temperature, connection type, and the type of contaminants being removed. If you are unsure which product is suitable, please contact our team with your equipment model, existing filter information, specifications, or application requirements.

Yes. We can support OEM and customized filtration solutions according to customer requirements. Depending on the project, customization may include dimensions, materials, filtration specifications, connections, labeling, packaging, and other product requirements.

Sample orders may be available depending on the product and project requirements. Customers can contact us to discuss sample availability, quantities, pricing, and shipping arrangements before placing a larger order.

Yes. Mloercd works with distributors, wholesalers, equipment manufacturers, maintenance companies, and other business customers. For larger quantities, please contact our sales team for product availability, pricing, and customized purchasing solutions.

Please send us the product name, part number or specification, required quantity, application information, and any other relevant requirements. Our team will review your request and provide a quotation based on the project details.

Processing time depends on the product, order quantity, customization requirements, and current production schedule. Standard products may be processed more quickly, while customized or OEM orders may require additional production time. We will confirm the estimated lead time before production.

Yes. We encourage customers to confirm product specifications before placing an order. Our team can provide available technical information and help verify whether a filter is suitable for your application.

Payment Information

What payment methods do you accept?

Available payment methods may vary depending on the order, customer location, order value, and cooperation terms. Please contact our sales team to confirm the payment options available for your order.

Payment terms depend on the order and agreed cooperation terms. For standard orders, payment may be required before production or shipment. Specific payment arrangements for OEM, wholesale, or long-term customers can be discussed with our sales team.

Currency availability depends on the payment method and order arrangement. Please contact us before payment if you require a specific currency.

We take reasonable measures to protect customer and transaction information. Payment details should be provided only through the agreed payment channel and should not be sent through unsecured or unauthorized methods.

Yes. After receiving and confirming your payment, we will process the order and provide relevant order information. For customized or bulk orders, our team will also confirm the production requirements before manufacturing.

Please contact us as soon as possible if you need to make changes. Changes may be possible before production begins, but modifications may not be possible once production, customization, or shipment has started.

Order Returns

What is your return policy?

Returns are handled according to the specific circumstances of the order and the condition of the products. Customers should contact us before returning any products so that we can review the issue and provide return instructions.

Because filters are application-specific products, customers should carefully confirm the specifications before ordering. If the wrong product was ordered due to incorrect customer-provided information, return or replacement options may depend on the product condition and whether the item has been customized.

Please contact us as soon as possible after receiving the order. Provide your order information along with clear photos or videos showing the packaging and damaged product. We will review the issue and work with you on an appropriate solution.

If the product received does not match the confirmed order, please contact us promptly with your order details and photos of the products received. We will investigate the issue and provide instructions for replacement or other appropriate solutions.

Customized and OEM products may have different return conditions because they are manufactured according to specific customer requirements. Please confirm all specifications before production. Return options for customized products will be evaluated based on the specific circumstances.

Customers should inspect their products as soon as possible after delivery and contact us promptly if there is any problem with quantity, specifications, damage, or product quality. Early notification allows us to investigate and resolve issues more efficiently.

Return shipping arrangements depend on the reason for the return. If a return is caused by a confirmed product defect or an error on our side, we will review the situation and determine the appropriate solution. Other returns may be subject to customer-paid return shipping.

Depending on the circumstances of the order, a refund, replacement, credit, or other solution may be available. Our team will evaluate each case based on the product condition, reason for return, and agreed order terms.